Policy - Chiang Mai Boxing Stadiums

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TERMS, CONDITIONS, REFUND, PAYMENT AND PRIVACY POLICY:

DEFINITIONS

Throughout this Policy, "the Company" refers to ACB Co., Ltd., 52nd Street Co., Ltd., their affiliated websites, ticketing platforms, event partners, stadium partners and authorised representatives operating ticketing, booking and related services.

By purchasing tickets, making a booking, using our websites or attending an event, you agree to these Terms and Conditions.

SALES AND CANCELLATIONS

All ticket sales are final.

Once a ticket has been purchased, no refunds, exchanges or cancellations will be provided except in the circumstances described below.

Refunds will only be issued where:

The event is cancelled and no suitable alternative event is offered.
The Company is unable to provide a valid ticket.
A refund is required by applicable law.

Tickets are sold for admission to a live sporting event. Fight cards, participating fighters, bout orders, event schedules, event durations and event start times may change without notice and do not constitute grounds for cancellation, refund, chargeback or payment dispute.

The Company reserves the right to cancel and refund any order where fraud, unauthorised activity, pricing errors, operational issues or other legitimate business reasons are identified.

USED TICKETS

A ticket is considered used once it has been scanned, validated, presented for entry, used for admission or otherwise accepted by venue staff.

Used tickets are not refundable and cannot be exchanged.

EVENT CHANGES

Customers acknowledge that Muay Thai events are live sporting events.

Fight cards, participating fighters, bout orders, event schedules, event durations, event start times and event formats may change without notice due to injury, illness, regulatory requirements, venue requirements, operational requirements or circumstances beyond the Company's control.

Such changes do not constitute grounds for cancellation, refund, chargeback or payment dispute.

SEATING AND VIEWING POSITIONS

Unless specifically confirmed in writing by the Company or an authorised representative, ticket purchases do not guarantee a specific seat number, row number, table number or viewing position.

Customers purchasing tickets within a seating category including VIP, Ringside, Stadium or General Admission are purchasing admission to that category only.

Seating is generally allocated on a first-come, first-served basis and may vary according to venue operations and event requirements.

Requests for specific seats, rows, tables or viewing positions are treated as requests only and cannot be guaranteed unless confirmed in writing by the Company.

Failure to receive a preferred seat, row, table or viewing position does not constitute grounds for a refund, chargeback, dispute or claim that the service was not as described.

ARRIVAL AND ADMISSION

Customers are responsible for arriving at the venue in sufficient time to attend the event.

No refunds will be provided for late arrival, missed bouts, transport delays, traffic conditions, weather conditions, flight delays, accommodation issues or any other circumstances outside the Company's control.

The Event Organiser, Stadium Owner or Venue Management reserves the right to refuse entry or remove any person from the venue without refund where their behaviour is disorderly, unsafe, abusive, unlawful or likely to negatively affect the enjoyment of other guests.

TICKET DELIVERY

Tickets are delivered electronically to the email address supplied by the customer at the time of purchase unless otherwise stated.

Customers are responsible for ensuring that:

Their email address is entered correctly.
They have access to the email account provided.
Their email provider is able to receive messages from the Company.

Failure to check spam folders, junk folders, promotional folders or email filtering systems does not constitute non-delivery of tickets.

Customers are responsible for ensuring that all booking information provided is accurate and complete.

PAYMENT SECURITY

The Company may utilise fraud prevention, identity verification, payment authentication and security systems provided by payment processors, banks and card networks.

Transactions may be subject to additional authentication requirements including but not limited to:

3D Secure
Banking application approval
Biometric verification
SMS verification
Other authentication methods required by the card issuer

The Company reserves the right to cancel, refuse or refund any transaction where fraud, unauthorised use or suspicious activity is suspected.

ATTENDANCE VERIFICATION

For security, fraud prevention and operational purposes, the Company may maintain records relating to ticket usage and attendance.

Such records may include:

Ticket validation records
Entry records
Attendance records
Customer communications
Booking records
Device and transaction information
Entry photographs
CCTV footage where available

By attending an event, customers acknowledge and agree that attendance verification procedures may be used for operational, security, fraud prevention and dispute resolution purposes.

PAYMENT DISPUTES AND FRAUD INVESTIGATIONS

The Company actively investigates suspected fraud, payment disputes, chargebacks and unauthorised transactions and cooperates with payment processors, card issuers, fraud prevention providers, regulatory authorities and law enforcement agencies where appropriate.

Where a customer raises a chargeback, payment dispute, fraud claim or other payment investigation, the Company reserves the right to provide relevant information and evidence to payment processors, banks, card issuers, fraud prevention providers, regulators, law enforcement agencies and other authorised parties.

Evidence may include:

Booking records
Ticket delivery records
Customer communications
Attendance records
Ticket validation records
Entry photographs
CCTV footage where available
Transaction information
Device information
IP address information
Authentication records
Any other information reasonably required to investigate the transaction

ASSUMPTION OF RISK

Ticket holders assume all risk of personal injury and all liability for property loss, destruction or theft and release the promoters, performers, sponsors, ticket outlets, venues and their employees from liability to the fullest extent permitted by law.

PERSONAL DATA

To provide our services we may collect and process:

Full name
Email address
Telephone number
Country or region
Booking information
Customer communications
Device and transaction information

This information may be used to:

Process bookings
Deliver tickets
Provide customer support
Prevent fraud
Resolve disputes
Improve services
Comply with legal obligations
Communicate information relating to bookings and events
Provide marketing communications where permitted

PAYMENT PROVIDERS

Payments may be processed through Stripe and other authorised payment service providers.

The Company does not receive or store complete card numbers.

Sensitive payment information is securely processed and stored by the relevant payment provider in accordance with applicable security standards.

DATA SHARING

Customer information may be shared with:

Event organisers and stadium operators where necessary to provide services
Payment processors and fraud prevention providers
Government authorities, regulators and law enforcement agencies where required by law
Professional advisers where necessary for legitimate business purposes

DATA RETENTION

Booking records, attendance records, customer communications and transaction information may be retained for operational, legal, accounting, fraud prevention and dispute resolution purposes.

CUSTOMER RIGHTS

Customers may request access to personal information held by the Company and may request removal from marketing communications at any time.

CONTACT

Email: tickets@muaythaistadium.com

WhatsApp: +66 080 471 6008

Hours: 13:00 – 21:00 GMT+7

POLICY CHANGES

The Company reserves the right to amend this Policy at any time. Updated versions will be published on the relevant website and become effective immediately upon publication.